Refund policy

Effective Date: August 20, 2026

At KeraKing, every order is quality-checked before it leaves our facility. Because of this, we do not offer returns, refunds, or exchanges for reasons such as change of mind, incorrect size selection, or simply not liking the product once received. Returns and refunds are accepted only in the specific circumstances described below, and all requests remain subject to KeraKing's sole discretion after inspection and verification.

1. Eligibility for Return / Refund

A return or refund request will be considered only if the product received is:

  1. Damaged — physically damaged in transit or upon arrival.
  2. Defective — not working or malfunctioning as intended.
  3. Wrong Item — a product different from what was ordered (wrong SKU, size, color, or variant).

No other reason (change of mind, personal preference, buyer's remorse, minor cosmetic packaging wear, etc.) qualifies for a return, refund, or exchange under this policy.

All approvals are discretionary. Meeting the criteria below is necessary to be considered for a refund, but KeraKing reserves the right to accept or reject any request after review of the evidence submitted, at its sole discretion.

2. Reporting Window

Any claim of damage, defect, or wrong item must be reported to us within 24 hours of delivery.

Claims raised after this 24-hour window will not be eligible for a return or refund, except where required by applicable law.

3. Mandatory Proof Required

To raise a claim, you must provide all of the following at the time of reporting:

  • A mandatory unboxing video — an unedited, continuous video recording of the package being opened, clearly showing the sealed parcel prior to opening and the condition of the product as it is unpacked.
  • Clear photographs and video of the received item and its outer/inner packaging, showing the damage, defect, or mismatch.
  • If the item is claimed to be not working, a video demonstration clearly showing the malfunction/non-functioning issue.

Claims submitted without an unboxing video, or with incomplete/unclear evidence, will not be considered eligible for a return or refund. KeraKing reserves the right to request additional evidence or information before making a decision.

4. How to Raise a Request

  1. Email us at info@keraking.com within 24 hours of delivery.
  2. Include your order number, a description of the issue, and the required proof (unboxing video, photos/videos of the item and packaging, and a functionality video if applicable).
  3. Our team will review your submission and evidence.
  4. If your claim is approved, we will share further instructions, including the return address and process.

Items sent back to us without first raising a request and receiving approval will not be accepted.

5. Return Shipping Costs

Return shipping arrangements (including who bears the cost) will be determined by KeraKing on a case-by-case basis at its discretion, and communicated to you at the time your return request is approved.

6. Order Cancellation

You may request to cancel or modify your order only before it has been dispatched. To request a cancellation, email info@keraking.com with your order number as soon as possible after placing the order.

Once an order has been shipped/dispatched, it can no longer be cancelled, and any concerns with the item must instead be handled through the return/refund process described above (Sections 1–4).

7. Non-Returnable / Non-Refundable Items

Regardless of the above, the following are not eligible for return or refund under any circumstances:

  • Sale, clearance, or discounted items
  • Gift cards
  • Perishable goods (such as food, flowers, or plants)
  • Custom, personalized, or made-to-order products
  • Personal care and beauty products (for hygiene reasons), once opened or used
  • Hazardous materials, flammable liquids, or gases

8. Refund Process & Timeline

  • Once your return request is approved and the item (if applicable) is received and inspected, we will notify you of the outcome.
  • Approved refunds will be issued to your original payment method within 7–10 business days of approval.
  • Please note that it may take additional time for your bank or card issuer to reflect the refund, depending on their processing timelines.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@keraking.com.

9. Discretionary Nature of This Policy

All return, refund, and cancellation decisions under this policy are made at the sole discretion of KeraKing, based on the evidence provided and our assessment of each individual case. Submitting a claim, providing proof, or meeting the stated timelines does not guarantee approval. KeraKing reserves the right to accept, reject, or modify the outcome of any request, and to update this policy at any time without prior notice.

10. Contact Us

For any questions regarding returns, refunds, cancellations, or damaged/defective/wrong items, please reach out to us:

KeraKing Ahuja E-Commerce Co. Email: info@keraking.com Phone: +91 99932 93609 Address: 6 Smart Trade Center, Ujjain, MP 456010 GSTIN: 23AJIPA4038M1ZD