Cancellation Policy

Policy

Cancellation Policy

This Cancellation Policy outlines the terms under which orders placed on KeraKing may be cancelled. By placing an order on our website, you agree to the terms set out below.

1. Cancellation Requests

Customers may request cancellation of an order at any time before delivery. Cancellation requests must be submitted through our official support channels.

Cancellation requests can be made through:

2. Cash on Delivery (COD) Orders

Cash on Delivery orders may be cancelled at no charge before delivery.

If a COD order is cancelled before delivery, no payment is due from the customer.

3. Prepaid Orders

Prepaid orders may also be cancelled before delivery by contacting our support team through the channels listed above.

If a prepaid order cancellation is approved, the refund will be processed in accordance with our internal review and payment processing procedures.

4. Orders Already Delivered

Once a prepaid order has been delivered, cancellation is no longer applicable. In such cases, customers must refer to the Return and Refund Policy, where applicable.

For COD orders, cancellation remains available only until delivery. After delivery, the order will be treated as completed.

5. Review of Cancellation Requests

All cancellation requests are subject to verification of order status. KeraKing reserves the right to confirm whether an order is eligible for cancellation at the time the request is received.

If an order has already been processed beyond the cancellation stage, the request may not be accepted as a cancellation and may instead fall under the applicable return or refund terms.

6. Contact Information

For all cancellation-related communication, customers should contact:

Important

KeraKing reserves the right to modify, update, or revise this Cancellation Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.