FAQs
Support
Find quick answers about orders, delivery, payments, returns, and support.
We want the KeraKing shopping experience to feel simple and dependable. If you do not find your answer below, contact us at support@keraking.com or WhatsApp us at +91 99932 93609.
Orders & Delivery
How long does delivery take?
Delivery timelines can vary by location and courier service. Most orders are delivered within a few business days after dispatch.
How can I track my order?
Once your order is shipped, tracking details will be shared so you can follow the shipment status.
My order is still being processed. What does that mean?
It means your order has been received and is being prepared for dispatch. It will be shipped as soon as processing is complete.
Do you offer Cash on Delivery?
Cash on Delivery may be available on eligible orders and locations, depending on serviceability at checkout.
Can I cancel my order?
If your order has not been shipped yet, please contact support as soon as possible and we will do our best to assist.
Returns, Refunds & Replacements
Do you offer returns or refunds?
Please refer to our Return and Refund Policy page for full details on eligibility, conditions, and timelines.
What if I receive a damaged or incorrect item?
Please contact us with your order number and clear photos of the item received. Our team will review the issue and assist you further.
How long does it take to process a refund?
Approved refunds are usually processed within a few business days, depending on the payment method and banking timelines.
What if my order is marked delivered but I have not received it?
Please contact support as soon as possible so we can help review the shipment status with the courier partner.
Products & Usage
How do I know which product is right for me?
Please read the product description, usage details, and specifications carefully. If you are unsure, you can also contact our support team before placing an order.
How should I use a product safely?
Always follow the instructions provided on the product page, packaging, and any included guidance. Where relevant, we recommend a patch test or careful review before first use.
Will product results vary from person to person?
Yes. Results can vary depending on individual use, routine, condition, and other personal factors.
Do your products come with instructions?
Yes. Product-specific instructions, usage details, and important notes are provided where applicable.
Can men and women both use KeraKing products?
Unless otherwise stated on the specific product page, KeraKing products are designed for general use and suitability will be described clearly where needed.
Payments & Security
What payment methods do you accept?
Available payment options are shown at checkout and may include online payment methods and Cash on Delivery where applicable.
Is my payment secure?
Yes. Payments are processed through secure checkout systems.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, an order confirmation will be sent with the relevant details.
Support
How can I contact support?
You can email us at support@keraking.com or WhatsApp us at +91 99932 93609.
How soon will I get a response?
We usually respond within 24 business hours, although response times may vary during busy periods.
What details should I share when contacting support?
For faster assistance, please share your name, order number, phone number used while ordering, and a brief description of the issue.
Still need help?
We’re here to support you.
If you still have a question, reach out to us directly and our team will be happy to help.